Terms & conditions

Auvergne holidays cottage vacations close to CindreRules and regulations can seem unpleasant but for clarity we need to have some simple terms and conditions that govern your booking and your stay with us.

We’ve done our best to write them in plain English, forgive us if they sound a little serious and terse but that’s down to the subject matter and not from us personally.

They are important and form the basis of your contract with us, and so we do ask you to read them carefully before booking. Here they are:

Bookings and payments

Deposits

When you make an enquiry about particular dates we will hold those dates for a maximum of 24 hours in order to give you time to make practical arrangements, book flights, and so on. If we have not received a booking form from you within that time we reserve the right to take other bookings for those dates.

On receipt of your booking form, an email confirmation will be sent to you within 24 hours. In order to finalise your booking you must then pay us a deposit within 7 days. Your deposit will be 25% of the total cost of your stay.

You may pay your deposit
• In euros, by cheque drawn on a French bank
• In euros, via international bank transfer
• In sterling, via bank transfer to a U.K current account
- Via credit card see below.*

No other method of payment can be accepted. Any charges incurred for bank transfer payments must be met by you. If you choose to pay by euros bank transfer, we will calculate the amount due using the exchange rate prevailing on the day.

VVacations in the AuvergnePaying your balance

You may pay the balance of the cost of your holiday by the same methods for payment of the Deposit as detailed above.

Your payment must arrive in our bank account no less than 40 days before your arrival date. If you choose to pay by euros bank transfer, we will calculate the amount due using the exchange rate on the day.

* PS. If you wish to pay online via credit card please visit and book your stay via Owners Direct Website. (Homeaway Owners Direct apply service charges)

Cancellation and curtailment

Cancellation or curtailment by you

In the event of cancellation before arrival date the following cancellation policy will apply.

Bookings cancelled before 30 days of entry date will receive 100% refund

Bookings cancelled before 14 days of entry date will receive
50% refund

Bookings cancelled less than 14 days before date of arrival will receive no refund.

If you cancel part of your booking or cut short your stay after your arrival, you will be liable for the full payment as if you had stayed with us for the full term of your original booking, less any nights we are able to re-let.

Cancellations must be confirmed to us in writing, by email or conventional mail, and will be acknowledged in writing by us.

Cancellation or curtailment by us

In the very unlikely even that we have to cancel your stay with us (severe illness or other emergency situation, damage to the house by fire, storm etc, or similar circumstances outside our control) we will refund your entire deposit.

We cannot be held liable for losses you may incur in respect of plane and/or other travel, although we will do our best to help you find alternative accommodation.

Insurance

We strongly recommend that you take out adequate travel insurance to cover yourself against cancellation or curtailment and other possible losses such as loss of valuables.

We cannot be held liable for loss however caused.

Smoking

The interior of the house is a non-smoking zone – no exceptions. Guests who do not respect this rule will be asked to leave with no refund given.

We also reserve the right to make a ‘recovery charge’ of 100 euros if there is evidence of smoking anywhere indoors. Due to increased risk of fire from cigarettes and matches, smoking is only permitted on the gravelled terraces in the grounds,and in the garden.

Arrivals and departures

You may check in from 16h00 on your arrival day. We ask that your departure is by by 10.30 am. Earlier check in may be possible depending on availability and time of season. .

General

We are sorry but unable to accept pets.

Only persons whose names are specified on the booking form may stay in or use the accommodation. If you do wish to entertain friends during your stay you must first obtain authorization from ourselves.

Entry to the property is restricted to residents only.

We will do our best to ensure that all advertised services are available during your stay, but cannot be held liable for any interruption or breakdown in services due to ‘force majeure’ or other circumstances outside our control.

Water, Electricity and Gas, these are all very expensive in France.

We have Creuse Heures ( economy tariffs) 2.30pm – 4.30pm and 1.30am – 6.30am everyday and would appreciate if you could use these hours should you wish to use the washing & dishwasher machines.

The individual hot water ballons also use these hours to heat the hot water for your use.

For your comfort, please ensure that no account should sanitary towels, nappies etc, etc, be flushed down the toilets !You will be responsible for the cost of the removal of any such items. Blocked systems are highly inconvenient for everyone; repairs are expensive and the culprit can normally be identified.

Please also ensure that taps are not left running. A tap left running for only a short time uses up a large volume of water and overflows cause expensive damage.

You must look after your accommodation during your stay.

This means that you must keep all furniture, fittings and effects (inside and outside the property) in the same state of repair as at the start of your stay.

Whilst we hope and trust you will respect and enjoy the beauty of the grounds and feel free to walk and explore the property, please respect the privacy of other residents staying within the complex (as we insist upon the same for yourself) and, of the neighbour’s property and land.

It is the case that we reserve the right to eject any family, group or person who is/are obnoxious, abusive to or endanger the safety of other guests, staff or neighbours of the property.

You must leave your accommodation in the same state of general order in which you found it.

If you break these conditions we reserve the right to make an additional cleaning charge and/or make a claim against you for repair or loss as a result of damage caused. However, we know and accept that accidents happen, and ask that any breakages, spillages or other damage be notified to us straight away.

The booking contract between us, and any dispute arising out of it, is wholly governed by French consumer and contract law.

The local Commune do not currently charge a local tourist Tax. If this changes all pre-bookings will be notified of the tax that will be  charged. 

Thank you for taking the time to read these Terms and Conditions.

We look forward to meeting you here at Les Gigards!